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Frequently Asked Questions and Resources

Flash Wireless Support Hours and Information

How do I contact Flash Wireless support if I need assistance?

Try interacting with Quinn today by clicking on “Chat with an Expert” below! Quinn can handle your requests if you ask her a specific question, or she can guide you through the FlashWireless.com website or MyAccount online. She can even send you links and other useful resources and resolve common issues you may run into!

Of course, Quinn will also direct you to our expert wireless technicians during our business hours. For support during our offline time or because of holidays or other events, Quinn may ask you if you want to create a case via email and request remote assistance to resolve your issue.

Flash Wireless recommends using Chrome, Safari, Edge, or Firefox for best results.

Flash Wireless experts are available for support during the following timeframes:
All times are Eastern Standard time unless noted. Holidays may impact normal hours of operation

- Chat Support -
Monday through Friday from 9AM to 9PM

- Text Message support -
Monday through Friday from 9AM to 9PM
English: 888-226-2141
Spanish: 866-735-3358

- Weekend Phone support -
Technical support and Porting issues only
English and Spanish: 888-226-2141
Saturday 9AM to 9PM
Sunday 10AM to 7PM

MyAccount Online & Support

What can I do if I login to MyAccount online?

Manage your account online with Flash Wireless! The quick, and easy way to access your account information and make changes to your services with Flash Wireless.

To access the MyAccount main page, login from the FAQ support page on the right side or bottom in the box labeled “Login to Manage MyAccount”. Login access is also available from any page by using the navigation menus and selecting “MyAccount” and the “Account Overview” link.

MyAccount online allows you to access or make changes to the following:
- Contact information (address, contact phone, email address)
- Update your password or PIN
- Authorized Users
- Payment information
- Billing history and recurring bill cycle date
- Usage (data, voice, SMS) from previous months or current month
- Change your plan
- Activate a new phone
- View and download Call records
- Order a new SIM card
- Complete a port request (transferring your number)
…and much more!

I am having trouble logging into MyAccount online, how do I reset my username or password?

If you are having issues accessing MyAccount or you need to regain access because your username/password combo is not working, simply click on the Forgot Password link below the login button and follow the steps below:

Enter your username, which is your Account Number or Phone number
A challenge code will be sent to the email on your account and to your primary phone number
- - If you are unable to access your email, you will need to contact Flash Wireless via chat or email for assistance
- - If you are unable to access the primary phone on the account, you will need to contact Flash Wireless via chat or email for assistance
- - If you do not see the email in your inbox, please check your SPAM folder. You can also click on “Resend” to send another email challenge code, but we recommend waiting at least 10 minutes before trying this step.
Once you enter the code successfully, you will be asked to enter a new password
Follow the password requirement instructions and your access will be updated immediately
Login using your Account Number or Phone Number as the username and your new password

Some things to keep in mind – MyAccount does not support multiple profiles, which means that there can only be one password per account no matter how many phones you have on a family share plan. So even though everyone can use their own phone number as the username, the same password must be used. Usernames will always be the Account Number or Phone number and can’t be changed or updated at this time.

When requesting a password reset, the text message is sent only to the primary on the account. For Family Share plans, this is the line that is billed as the primary line on your bill. For accounts that have multiple individual plans, the primary is the oldest number on the account.

Where can I make a payment online or update my credit card information?

MyAccount online makes it easy to view, update, or add new cards on file for your monthly service and other charges.

Once you are logged into MyAccount, if your bill is due or past due there will be a banner at the top of the page you can follow to immediately bring your account current. For more details, you can always click on Account Summary and you will see a section titled Payment Info. From here, you can click on the Edit button in the top right corner to update your card on file or enter a new one – including if your expiration date or address changed.

You must keep a card on a file with Flash Wireless at all times and will be unable to delete any card on file – the information can only be replaced. You can only have one card on file at a time, and this card will be used per our Terms and Conditions for monthly recurring and any one-time charges and fees.

Ordering & Account Support

Best Buy partnership for devices is fantastic! Where can I find more information?

Flash Wireless is excited about our partnership with Best Buy, and has recently made some enhancements to our partnership that directly impacts and improves your service!

To ensure your Best Buy experience is best in industry, some helpful pointers below:

All devices fulfilled by Best Buy are compatible with Flash Wireless network
All Best Buy devices are eligible to ship to your home, during checkout you can select the shipping method that you prefer.
Some devices are also eligible for in-store pickup, during the order process you can instead of shipping select the nearest store if the option is available
When placing a new order, you will be charged once for service through Flash Wireless and a separate charge for the device that is processed by Best Buy
Taxes are estimated until your final checkout. The tax amount varies because your pickup method or the shipping type you opted for on the order can differ according to the State you live in
You will receive confirmation emails from Flash Wireless and Best Buy after every order
You can check the status of your order by visiting Best Buy’s order status page: https://www.bestbuy.com/profile/ss/guestorderlookup
- - If you opted to have a device shipped to you, Best Buy will send updates and tracking information directly to you via the email you listed during the order process
- - If you opted for in-store pickup, Best Buy will notify you when the device is ready to pickup. We suggest waiting for this confirmation email to arrive before heading to the store, as it can take some time for the store to have your device ready.
Flash Wireless SIM cards that are compatible with the device you ordered will be automatically sent to your home address, regardless if you opt for pick-up or have the Best Buy device shipped.
If you completed a device only order, once you are in possession of the phone you will need to login to your MyAccount online and activate the new device on your account.

Keep in mind, Flash Wireless will only be able to assist with the service side of your order. Once a device order is placed with Best Buy, all support including shipping and device warranty will be through Best Buy. They can be reached by visiting their Help Center here: Contact Best Buy

What are the benefits of switching and what services does Flash Wireless offer?

Flash Wireless is proud to offer a wide variety of wireless solutions on the top networks!

We are elevating the wireless experience with Flash Green and Flash Yellow!
- Need a single line plan on America’s largest and most reliable Network? Our Flash Green plans are streamlined and competitive!
- Need to keep everyone connected? Our Flash Yellow plans include unlimited data options and family plans with up to four lines!

There are numerous benefits to switching to Flash Wireless!
- FREE Service! Help 5 friends switch to Flash Wireless and your service is FREE! Details here
- Purchase a new device with our Best Buy partnership or bring your own device!
- Keep your number and bring it to Flash Wireless, or start fresh and request a new phone number
- Best in class service and support, available via chat, text message, email, or by phone!
- Phones guides and Interactive Tutorial Support for step by step instructions for your device
- Virtual assistant to guide you – with ordering, account questions, activation or technical issues
- Single line and Family Share accounts are available, from voice only to Unlimited data plans!
- Optional features include International calling, hotspot access, Data Boost (additional 4G high speed data refills), visual voicemail, and much more!
- No contracts, no credit checks!

At this time, Flash Wireless does not support 5G services, and will not be able to activate 5G capable devices on our network. We are working hard to bring 5G services to all our Flash Wireless customers, and we look forward to sharing more news in the future!

How do I check if a phone will work with Flash Wireless?

All devices should be checked to ensure they are compatible with the Flash Wireless network before you attempt to activate. Flash Wireless maintains a list of devices and features necessary in order for your phone to work properly on our network, and this list is updated every day while we test devices to ensure the best possible experience with the Flash Wireless network.

If you have a device you want to place a new order with, or want to activate a device on your existing number, see the below instructions to check before you proceed:

To check compatibility with Flash Green, use the Flash Green BYOD Compatibility tool

To check compatibility with Flash Yellow, use the Flash Yellow BYOD Compatibility tool

I entered my phone information to check compatibility and it is not supported. Why?

In addition to purchasing a new device via our partnership with Best Buy, Flash Wireless allows you to Bring Your Own Device (BYOD) onto our network - but not all devices may be compatible.

Our Flash Wireless compatibility checker will look up your phone manufacturer and model, along with checking against common reasons why a device may not be eligible on our network. However, our device compatibility checker has some limitations and is unable to catch every reason a device may be ineligible. Some of those reasons we are unable to detect until we attempt to go through the activation process after you place an order are as follows:

- Financial obligation to your previous carrier/manufacturer
- Device is locked to a different network and must be unlocked prior to use
- Software incompatibility or outdated software on the device
- Hardware incompatibility because some devices have multiple model variations
- Device has been reported to the Lost/Stolen list and blacklisted from service
- The phone is already active on the Flash Wireless network or another number
- Device is restricted to a specific channel and unable to be converted for use

The above list is not a complete list, but are the most common reasons that a device compatibility lookup may be declined for the Flash Wireless network. We advise you check with the source or your device or where you purchased the phone for additional information.

If the BYOD Compatibility tool shows that your device is not compatible with Flash Wireless, you will need to obtain a different device to proceed with service. All devices sold through www.flashwireless.com or our Best Buy partner are guaranteed to be compatible with the Flash Wireless network.

Where can I get help switching devices or activating a new phone?

Getting a new phone can be exciting and at Flash Wireless we understand that most customers routinely change the phones they use. We want to make the process as simple as possible by giving you control to make the request and activate the devices on your own.

For new orders, if you purchased a new phone from our Best Buy partnership then we will email you instructions for activation to the email address you provided at checkout. We also include instructions with the SIM card we mail to your account home address at no additional cost (opting for a shipping method other than standard shipping may cost additional). However, if you already own a phone and the required SIM card, you can place a new order and immediately activate the phone upon order completion. For a guide on how to activate your phone, follow the below:

Flash Wireless step-by-step Activation Guide.

If you already have Flash Wireless service and an active phone number, you can always switch phones by accessing your MyAccount online and selecting Upgrade/Change Device. We recommend you always check the BYOD compatibility tool first to ensure that the device you want to switch to is eligible for the Flash Wireless network.

If you are a Flash Yellow customer then a new SIM will be required when switching devices - if you already possess one then you can enter it during the process of switching and immediately activate your new device. If you do not have another Flash Yellow SIM card then we will send you one during the process of switching your device at no additional charge (opting for a shipping method other than standard shipping may cost additional).
If you are a Flash Green customer then you can simply remove the SIM card from your existing device and place it into the proper slot on the new phone you want to switch to. Most Flash Green devices use the same size SIM card and they can be moved between devices whenever you want, as this will update our system on your new device. No additional work is needed!

Do I need a Flash Wireless SIM card and what size SIM card would I need to use?

For service on Flash Wireless, you must use a Flash Wireless branded SIM card for the specific network you select (Flash Green or Flash Yellow). If you do not have a Flash Wireless branded SIM card and you would like to bring your own device or if you buy a new device through our Best Buy partner, then we will provide a SIM card that will be sent to your account address at no additional cost (opting for a shipping method other than standard shipping may cost additional) . During the checkout process, you also have the option to enter a Flash Wireless branded SIM card that you already have in your possession, which will allow you to immediately active your device.

Most new devices use the same size SIM card (Nano size), but is more than one size of SIM card. The Flash Wireless branded SIM card you will need to use may be a specific fit for your phone or will be a three-punch version that contains all the sizes for you to select. Flash Wireless does not recommend purchasing or acquiring SIM cards from other sources such a 3rd party retailer or directly from the carrier, as we are unable to guarantee that a non-Flash Wireless branded SIM card will work on our network.

For a listing of SIM card sizes and the devices they fit, please see the SIM card Size Guide below:

Flash Wireless Green SIM card size guide – Click here
Flash Wireless Yellow SIM card size guide – Click here

Can I keep my current wireless phone number when I switch to Flash Wireless?

Yes, you can! Flash Wireless makes this as simple as possible, during the order process you will have the option to have a new number assigned to you or transfer your service from another provider.

The information needed to complete a number transfer to Flash Wireless:

Your existing 10 digit wireless phone number
What carrier your number is coming from
The account number (found on the bill or by contacting their Customer Care)
Your name as it is displayed on the bill
PIN number (typically this is a 4-10 digit number)

Keep in mind, the number you are bringing to Flash Wireless must be active for the transfer to complete. As soon as the transfer completes to Flash Wireless, your previous service will automatically be cancelled. Transfers from a wireless carrier to Flash Wireless typically complete quickly, but in some situations can take up to 4 hours for a response from your previous carrier. You may be required to provide updates or re-submit information in order to complete a transfer request, which may require you to contact your previous carrier if you have any questions.

After you submit your order, Flash Wireless will email you that your port is complete or if any issues have occurred, along with instructions on how to resolve any conflicts by logging into your MyAccount online.

Some special situations do exist, see below for examples:

If you purchased a new phone with your order, we will delay the transfer until you receive and activate your new phone
If you are transferring a wireline number to Flash Wireless, it can take up to 10 business days for your previous landline provider to release the number to us
The number you are transferring must be in good standing and active with your previous carrier in order to be transferred, if any issues occur we will delay the port request until you can make contact with your old carrier to address the issue

Flash Wireless is committed to preserving your privacy and safeguarding your personal information and other sensitive details. We have a process behind the scenes with other wireless carriers that can help resolve issues, but we will only share details of your transfer request with you and not other parties, except where required by law.

What happens if there is a delay in transferring my number to Flash Wireless?

All wireless carriers abide by the Wireless Local Number Portability requirements, but sometimes information needed in order to complete a transfer is either missing or requires an additional step before we can confirm number was released properly.

If your number transfer is affected by one of these types of delays, we will reach out to you in one of two ways:

Via text message
- - The text message will be sent to the number you requested to transfer
- - Because the transfer is delayed, the text will show up on the phone tied to your previous provider
Via email alert
- - The email we contact is the one you provided during the order process

In both scenarios, we will ask you to provide information to re-submit the transfer request and include any instructions if they apply. If you opt to answer our text message, we will automatically re-submit your transfer request. However, if you opt to answer via the email alert, you will need to login to your MyAccount online to provide us with the details necessary to complete a transfer.

Some carriers have established an additional step before releasing a number, to combat fraud and to assure the identify of the account owner before a number transfer is released. See below for more details:

Verizon Wireless

Verizon customers who wish to transfer their number to Flash Wireless must provide a Number Transfer PIN. A Number Transfer PIN can be generated using one of the following methods:
- - From Active Verizon Device: Account Owner/Manager dials #P-O-R-T Shortcode from their device. Customer will receive an SMS after authentication and qualification with a link to click to Create the PIN.
- - From My Verizon Account: Log into the My Verizon account and select the Number transfer PIN option from the My Profile page. Follow the steps on screen to create the number transfer PIN.
- - From the My Verizon App: From the Account Settings menu select Number Transfer PIN. Follow the steps to create the Transfer PIN.
If you are experiencing issues with your Number Transfer PIN from Verizon Wireless, or are unable to access the device or accounts at Verizon Wireless anymore, the Verizon Wireless Port Center team can assist you at (888)-844-7095

AT&T Wireless

AT&T Wireless customers who wish to transfer their number to Flash Wireless may be required to provide confirmation from AT&T before your number is released. Failure to do so will result in delays to your transfer process:
- - After an order with a number transfer to Flash Wireless has been placed, AT&T will send the customer a text message requesting the customer to approve or reject the number transfer.
- - Once you respond to the AT&T text message, the transfer order may automatically be released or you may be advised by AT&T that a new temporary PIN number has been generated to complete the number transfer.
- - To update your Flash Wireless order with the new PIN, you will need to login to MyAccount and access the Porting Center (Transferring Your Number) and save the new PIN information and click on “Save”..
If the customer is unable to receive the text message or respond due to a lost or broken phone or the inability to receive text messages, the customer should follow the process below they can call AT&T Global Fraud Team assistance at 877-844-5584.

For any other issues regarding a delay in transferring your number, we encourage you to engage our Flash Wireless support features that are available 24 hours a day, or chat with our Wireless Experts during operating hours.

Can I take my current Flash Wireless number and port out to another carrier?

You can take your Flash Wireless number to another wireless or landline carrier as long as your number is active with Flash Wireless at the time of the transfer out request. Keep in mind that as soon as the transfer out process completes, your service for that number will immediately cancel with Flash Wireless and you will be responsible for any remaining charges or fees that are pending or still due on your account.

The other carrier will need you to provide at minimum the following details, which are all accessible after you login to MyAccount online to view:

Your Flash Wireless 10 digit wireless phone number
The account number (available after login to MyAccount online)
Your Flash Wireless PIN number (available after login to MyAccount online)
Your name as it is displayed on your Flash Wireless account or bill

Flash Wireless is only able to respond to requests to transfer your number to another carrier, we are unable to initiate any requests to send your number out. If any delay occurs or a change is needed to process your transfer out request, you will need to work with your new carrier that is making the transfer request to re-submit the corrected information for Flash Wireless to respond.

Billing Questions & Account Issues

My service is interrupted, how do I get my Flash Wireless service turned back on?

Flash Wireless is a prepaid service which charges you a monthly recurring fee that must be paid in advance each month on your cycle date for your services to continue. The most common reason your services may be interrupted are due to a missing monthly payment or performing activities that result in one-time charges that go unpaid when they are due. While Flash Wireless allows a brief window to ensure your payment processes, we will suspend your service if prompt payment is not received.

If your service is suspended and it is related to payment, simply login to your MyAccount and a banner at the top of the page will indicate how much payment and how to restore your services. Be sure the correct card is on file before attempting to restore service, or you can update the card information before a payment attempt is made.

For additional assistance, we encourage you to engage our Flash Wireless support features that are available 24 hours a day, or chat with our Wireless Experts during operating hours.

What happens if I use up all my data that my plan allows?

Flash Wireless has in the past or currently offers a selection of plans that include some with no data allowance, all the way up to 50GB of high speed 4G data for individuals. Flash Wireless also offers Family Share that either share a bucketed amount of 4G high speed data or is tracked individually within the Family Share plan. No matter which plan type you have, all new orders since 2019 will have a feature called Data Boost turned off by default.

This means that once you have used up the 4G high speed data allowance on your plan or individual line of service, your data will continue but at reduced speeds until the start of your next billing cycle. To help guide you on which plans may fit your needs the best, we have a Data usage estimator that can be accessed if you click here. For support and walkthrough on how to manage your Data Boost feature that will allow you to optionally purchase more 4G high speed data boost, please refer to the What is high speed Data Boost? section under Device Features.

As with all Flash Wireless plans, Unlimited use plans do not mean unreasonable use. Unlimited data plans are subject to the Flash Wireless terms and conditions of service as well as the Acceptable Use Policy.

Can I view or download my bills and usage?

Flash Wireless makes all your bills and usage available online after you login to MyAccount, along with much more details regarding your account.

Flash Wireless bills each month on the same date, known as your billing cycle, but we will also bill you additional charges mid-month depending on any optional features or services you use. Only the email on the account is sent a statement for every bill, and we do not offer paper bills at this time. You can change the email registered to your account by logging into MyAccount online and entering your updated email address. Once you are logged into MyAccount, you can also view your billing history, payment history, and monthly and optional charges as far back as 2 years. Your payments and statements are also available for you to download.

After logging into MyAccount online, Flash Wireless also offers previous month usage and current cycle usage, so you can manage your data and other services closely. This data is sortable by month and by phone number, and is available for up to 2 years prior. Please keep in mind that any current cycle activity is not finalized until the end of the cycle, and any International long distance calling charges can take up to 2 billing cycles to be applied to your FlexWallet.

For additional assistance, you can engage our Flash Wireless support features that are available 24 hours a day, or chat with our Wireless Experts during operating hours.

Can I change my plan whenever I want to?

With Flash Wireless you can change your plan at any time! While you are able to keep any plan you currently have as long as you like, there are advantages to switching to the most current plans as they can offer additional data allowances, more features, additional coverage, or save your money when you switch. In addition, performing certain activities when you have an old plan may require you to select the most current plan in order to complete your request.

To make a change at anytime to the most current plan, login to your MyAccount to manage your current services. Once you are logged in, select Manage Your Plan and Features and you will be able to select eligible plans.

Keep in mind you can make these changes effective immediately (beneficial if you are moving to a higher Data plan as you will immediately gain the pro-rated benefits) or at the start of your next billing cycle (beneficial if you are downgrading your plan so your next monthly charge will be the new plan rate).

Some situations may require you to contact our Flash Wireless specialists to assist your plan change, that is because certain phones or plans require additional attention in order to complete changes. If you are prompted to change your plan and run into any issues, please engage our Flash Wireless support features that are available 24 hours a day or chat with our Wireless Experts during operating hours.

Why am I receiving a text message or email notifications from Flash Wireless?

Flash Wireless will send you notifications and updates related to your account usage and marketing materials related to your plan, phone type, or other features. If you have a Family Shared plan, only the primary number will receive text messages, and email alerts are sent only to the address registered to your account. For your peace of mind, text message alerts related to your wireless activity are never charged to you and do not count towards any monthly plan allowance.

The types of alerts we send could be one of the following:
- Usage alerts (Data, SMS, or roaming usage for example)
- Number Transfer and Device Activation Instructions
- Payment confirmations
- Refund confirmations
- Upcoming bill payment reminder
- Low balance/monthly spending limit alerts
- Suspended line notification

You are unable to opt-out of some alerts that are vital to your account at Flash Wireless as they are related to payment activity or the security of your account. There are also other messages we are required to send you per our TOS or by law, these will not contain any opt-out measures. By default, Flash Wireless will email you all notifications, but some notifications will arrive via both email and text message. If you wish to opt-out of any applicable message types, simply respond with “STOP” to any text message or click on the unsubscribe link at the bottom of the email.

What is a FlexWallet? My bill or credit card charge says Flash Wireless charged me for FlexWallet?

A FlexWallet is a running balance that we provide for you to use on additional features and services that incur an additional cost not included in your plan. Because most Flash Wireless customers only make/receive domestic calls, send/receive text messages, and browse the internet or use apps, most of our Flash Wireless customers will never need to manage their FlexWallet.

Think of the FlexWallet as a virtual wallet to allows you the option of services that are not part of our standard plans: make international long-distance calls, use directory assistance, and purchase optional services like more high speed 4G data allowance. The advantage is that instead of charging your credit card 2 cents every time you make a one-minute call to Australia (an example, rates may change), we will instead keep deducting from your original FlexWallet balance as you make long distance calls until the balance is low enough that we must refill your FlexWallet back to $10 for individual plans and $20 for shared plans with a one-time charge to your credit card.

Flash Wireless allows you to make choices on how your FlexWallet is managed. We will automatically charge your card on file the amount necessary to fill your balance back to the original amount if you use optional charged services, but you can set the FlexWallet spending limits and a maximum number of refills that can occur each month. These options are available after you log into your MyAccount. The default amounts are 5 refill charges a month for a total amount of $50.00 before you will not be able to use FlexWallet or will need to raise your limits.

Keep in mind, the FlexWallet option can not be turned off – but if you only use services that are included in your plan then managing your FlexWallet will not be something that occurs frequently.

Device Features & Troubleshooting

I already have or plan to purchase a 5G device. Does Flash Wireless offer 5G service?

I have questions about how to use my phone, does Flash Wireless have any guides?

Every year more and more phones are released with more and more features, and the simplest way to navigate what your phone can do is to follow a guide. Flash Wireless provides a guided tutorial on the most popular devices, and even tablets. You can follow along with the instructions with a visual of your phone, and learn about new features, updated abilities, and how to manage your phone settings.

To start your experience with our guided tutorials, follow below and select your device type:

Click here for Phone Guides and Interactive Tutorial Support.

Select device to begin your tutorial guide (App support not yet available)
Select your phone manufacturer (Apple, Samsung, Motorola, etc.)
Select your phone model (Galaxy S9, iPhone 8, Motorola G6, etc.)
The page will auto load to the Tutorial main page with guided links on the left
You can use the search function at the top left corner to find a guide for your specific question

Once you have located a tutorial guide, step by step guidance is provided along with screenshot of where each step is located and what should appear on your screen. In addition, you can zoom in on the screen guide, print the instructions, or you can copy the URL at the top of your browser and send it to someone else. At the very top left of the screen under the name of your phone model, you have the option to restart the tutorial and change your selected device or software.

Does Flash Wireless have an app that I can download and use?

Flash Wireless has a free app, that includes many features to enhance your wireless experience. The Flash Wireless app is available in the Google Play store or the Apple App Store. For more information and download links, please click here.

The Flash Wireless website is also mobile friendly and can be viewed from most smartphones, tablets, or a PC.

What is high speed Data Boost?

If your Flash Wireless service plan includes a 4G data allowance, you have the option to purchase more high speed data with our High Speed Data Boost (or Data Boost for short) if you use up your allowance before your monthly cycle resets. Once you use all of your data allowance, Data Boost will allow you to pay for and receive 1 GB of additional 4G high speed data. This is a great way to ensure you can still have access to any of your data needs until your bill cycle resets and your data allowance is refreshed!

You can enable Data Boost at any time. If you have Data Boost activated before you run out of data allowed on your plan, you will be automatically charged and “topped off” for 1 GB of additional 4G data. In addition, if you do not have Data Boost activated and use up all of your data allowance, you can manually turn on Data Boost after the fact and immediately receive 1GB of additional 4G data to use. This “refill” can occur multiple times per billing cycle and is under your complete control to be turned on or off as you desire. To adjust your Data Boost feature, simply login to MyAccount online and navigate to Plan & Feature Details to make adjustments – the toggle is located under the “Data” section . Keep in mind that each number on the account must be individually set, so your experience is at your control even if you have a Family Share plan!

Some things to keep in mind with Data Boost:

- Unused data does not rollover from one billing cycle to another
- Data Boost is not transferable between different accounts
- Data Boost can only be shared if you are on a Family Share plan that includes bucketed or shared data, individual plans are unable to transfer Data Boost amounts to each other
- When active, Data Boost “refills” of 1GB will occur automatically as soon as your data limit is reached
- Data Boost charges can be controlled by total dollar amount allowed per billing cycle by logging into your MyAccount online profile and adjusting your “FlexWallet” limit under the Plan & Feature Details section.

Does Flash Wireless offer mobile Hotspot?

Yes, mobile hotspot is available! Depending on your plan, hotspot may be included at no additional cost or is an add-on option for an additional amount per month. Mobile hotspot data usage counts towards your monthly data plan allowance, and may also be restricted to a specific amount each billing cycle.

If you have used up your data allowance of Hotspot before your next cycle beings, you may have the option to add more data for Hotspot. This depends on your plan type. You will need to contact our expert Wireless technicians for rates and to purchase additional hotspot data allowance.

Keep in mind that you must have a hotspot capable device for hotspot to work, and you must be in a 4G coverage area to activate hotspot. On both Flash Green and Flash Yellow, iPhone 6 and later are hotspot compatible if you are on the latest software. For all Android devices, only Flash Yellow offers official support for hotspot. For guidance on how to activate and configure hotspot usage on your specific phone, please check out the device guides by clicking here.

Flash Wireless plans and data allowances are not intended for use as a way to replace your home or business internet.

Does Flash Wireless offer roaming or International Calling?

Effective August 1, 2019, Flash Wireless will no longer offer International Roaming while you are travelling outside of the United States. Domestic roaming is available, and depending on your plan may be included at no additional cost.

Some Flash Wireless plans may allow you to make International calls from the United States to a wireless or landline phone in another country. By default, all International calling have been turned off when you place an order with Flash Wireless. To turn on International calling, login to MyAccount online to have the feature activated.

Depending on your plan type, Flash Wireless may offer optional International Calling packages. However, if you opt to make international calls without a package then you will be charged the pay-as-you-go rate for international calling. These charges are billed to your FlexWallet. For more information, please select the “International” section in the menu banner.

Click here for Flash Green International calling rates
Click here for Flash Yellow International calling rates

What can I do if I am having trouble with my Voicemail?

Everyone who activates a new number or transfers their number to Flash Wireless will have voicemail automatically included and will need to setup their voicemail. You only need to do this one time, but until completed no one will be able to leave you a voicemail.

Your voicemail setup can be accessed with just a few steps. For most devices, simply pressing and holding down the number one on your dialpad will automatically call your voicemail. If this does not work, you can simply call your own phone number you’re your phone and you will be sent straight to your voicemail system. Some phones have a visual voicemail setup, in order to see how your phone works with Visual Voicemail follow the Device Guide and Tutorial link by clicking here.

Once you have started the setup process, follow the instructions below when prompted:

Set up your new password by choosing a 4 to 10 digit number.

You may be asked to enter the password a second time to confirm

You will be given the option to record your name as a greeting or to use the standard greeting
You will be given the option to keep the standard voicemail prompt or to record a personal prompt
Confirmation message will appear and now your voicemail is ready for use.

If you are having problems accessing your voicemail, check the following:

Do you have good 4G signal coverage where you are located?
If you are connected to WiFi, can you access other websites or apps to use data?
Are you able to call anyone from your phone successfully?
Can someone else call your phone number and leave you a voicemail?
Have you checked to ensure your data is turned on or that you are not in Airplane mode?

Answering “no” any of the above may indicate a temporary issue related to your location or your setup, and checking to see if the problem persists over time or trying again in another location can help. Flash Wireless expert technicians are able to also troubleshoot your Voicemail feature, but depending on what is needed to solve the problem your Voicemail may need to be completely reset – which may mean losing any stored voicemail and having to complete the setup process again.

Legal & Terms of Service

Do you have more information about Flash Yellow and any impact due to recent industry changes?

As a Flash Wireless customer, we wanted to make you aware of an important change to Flash Yellow that could impact your service. Sprint and T-Mobile came together as one company in 2020 to create the New T-Mobile. The New T-Mobile is in the process of combining the legacy Sprint network and the T-Mobile networks to create a nationwide network poised to serve both consumers and businesses alike in both urban areas and underserved rural communities. This combination promises to deliver more bandwidth than ever before.

As soon as January 1, 2021 the New T-Mobile will start to decommission the Sprint 3G network. In order to ensure that you maintain the best quality service, you must upgrade your current Flash Yellow device if your device relies on the Sprint 3G network for any functionality.

Flash Wireless has identified customers that may be impacted and notified them. If you received one of these notifications or know you are impacted due to your device, Flash Wireless would like to make this transition as simple as possible and have outlined your options below:

Purchase a New Device with Best Buy through Flash Wireless

Flash Wireless currently offers compatible devices with the latest technology through our partnership with Best Buy! You can purchase a new device and activate it on your current Flash Wireless account by following the steps below:
1. Log into the My Account tool
2. Select the Upgrade/Change Device Option
3. Choose the line you wish to upgrade
4. Select your device and place your order
5. Once you receive your new device and SIM card, simply follow the instructions on the SIM card package to activate service

New Device from Another Provider

If you’ve already purchased or plan on purchasing a device from any other provider, be sure the device is 4GHD capable. Please complete the steps below to activate it on your current Flash Wireless account:
1. Verify device compatibility with Flash Wireless Device Approval tool
2. If the device is approved log into your My Account portal
3. Select Device and SIM Card Changes
4. Select Purchase a Replacement SIM and complete your order
5. Once the SIM Card is received, turn off your new device and log into the My Account tool
6. Select Device and SIM Card Changes and now enter your device New ESN and click Go
7. Enter new SIM Card Number and click Submit
8. Turn on your device with new SIM Card inserted and follow activation instructions

Need further assistance? The FAQ Support section of Flash Wireless contains more information on how to upgrade your device, activation instructions, and assistance with accessing your MyAccount portal online.

What kind of taxes or fees does Flash Wireless charge?

For a description of all taxes and fees associated with your Flash Wireless service plan, please visit our Taxes and Fees Information Page by clicking here.

Flash Wireless charges a one-time activation fee when signing up for new service. For individual line plans, the one-time activation fee is $27 per line. For Family Share plans, the one-time activation fee is $40 per account applicable only to the first line that is a part of the Family Share plan – which means adding additional Companion lines to a Family Share plan up to the maximum limit can be done without an activation fee. Activation fees only apply when ordering new service from Flash Wireless, and is waived if you transfer carriers within Flash Wireless.

I get random calls from unknown numbers and I am worried about wireless scams

Please be aware of wireless scams that could affect your service. You are responsible for all activity conducted on your device or service while a Flash Wireless subscriber.

The FCC provides guides on what to be aware of and helpful tips to keep you or your family safe from potential risks. These guides can be viewed by visiting the FCC website at https://www.fcc.gov/consumer-guides (WARNING - this is an external link and you will be navigating away from Flash Wireless).

Flash Wireless requires that all our subscribers provide verification before we assist or make changes to your account. Flash Wireless will never ask you for your social security number - we use an alternate security procedure involving PIN numbers that you have control over. Flash Wireless will also help you reset your security information if you are unable to recall your PIN or believe your information may have been compromised. For assistance with re-securing your account, please engage our Flash Wireless support features that are available 24 hours a day or chat with our Wireless Experts during operating hours.

Where can I find the Flash Wireless Terms of Service or the Acceptable Use Policy?

Flash Wireless is committed to preserving your privacy and safeguarding your credit card and other sensitive information. Click here for more details.

Please visit the Acceptable Use policy by clicking here.

Please visit the Terms of Use policy by clicking here.

Hearing Aid Compatibility information is available by clicking here.

Does Flash Wireless offer business plans or services?

Effective October 1, 2019, Flash Wireless will no longer accept new orders for Business Plans. Flash Wireless will continue to support existing Business Plan customers.

Please visit the Flash Wireless plans page to review our currently available Flash Wireless services.

What is your Return or Order Cancellation Policy?

Please click here for the Flash Wireless returns and cancellation policy.

How do I cancel my Flash Wireless service?

To cancel at any time, you must chat with one of our Wireless Experts during operating hours. Please be aware that only the account owner can cancel service, authorized users are unable to make cancellation requests.

Requesting a cancellation will take effect immediately and the Account Owner is responsible for any outstanding charges or balances owed on your account. Flash Wireless does not offer refunds for any unused portions of your service for our customers who pay for a month in advance on a recurring monthly billing date. If you are in a contract for service with Flash Wireless, early termination fees may apply. Please refer to the terms and conditions for details.

Emergency Declaration statement

The California Emergency Disaster Relief Program is designed to help our California business and residential customers who experience a housing or financial crisis due to a disaster keep vital services and receive support in the wake a disaster in California. When then Governor of California or the President of the United States declares a State of Emergency and the related disaster has resulted in the loss or disruption of the delivery or receipt of services provided by the Company, or has resulted in degradation of those services, the Company will, upon request, provide mobile phones for customers seeking shelter from a disaster to use temporarily, and will consider additional relief measures as appropriate based on the circumstances.

If you believe you have been impacted by an emergency for any reason in any State, we encourage you to engage our Flash Wireless support features that are available 24 hours a day or chat with our Wireless Experts during operating hours.

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