On The Nationwide Sprint
4G LTE Network
To ensure you'll have adequate network coverage with this device and plan selection, please enter the zip code below where you'll use this phone the most.
When 4G is not available, the phone will automatically switch to the appropriate available data network.
Currently Flash Wireless offers the mobile hotspot on select networks and plans. For detail information, please visit the rate plans page for each network.
No. 4G capable devices are able to select any plan package. Check out our current plan selection by going to www.flashwireless.com.
The mobile wireless device networks that serve the majority of America are each undergoing an evolution to 5G platforms and they are simultaneously retiring their 3G equipment. This means that all 3G devices and some, early model 4G devices, will become obsolete by the end of 2019. In accordance with our Flash Yellow network provider, Flash Wireless will no longer allow 3G and certain 4G devices to be added to Flash Yellow service plans.
Please visit the Acceptable Use area of flashwireless.com for the current acceptable use policy.
Yes, you can select to receive email, text alerts or both. Please note that some alert notifications are not available via text message. Some alerts are mandatory and you will not be able to opt out of certain notifications.
You can receive updates included, but not limited to:
No, the primary account holder's email address will be used for all alerts and notifications.
Flash Wireless currently does not offer paper bills. However, you can download and print your current under the BILLING section of your online account management portal.
The name on the account cannot be changed, but the address on the account can be changed anytime. Please contact Flash Wireless Customer Care using online chat or you may text or call 888-226-2141 FREE.
These are notifications about updates to your account that are sent to you by email and/or phone via a text message.
No, the primary account holder’s telephone number will be used for all alerts and notifications.
No, text alerts and notifications are free and will not count against your monthly messaging allowance.
For Multi-Line Account Holders: Flash Wireless offers plans under which your account may be responsible for multiple lines. You acknowledge and agree that under any “family plan” or other multiple line account (any such account, a “Multi-Line Account”), you are responsible to Flash Wireless for all charges and for any and all activity and use under your account, including without limitation charges, activity and use concerning any line under your account, whether you are the actual end user or not. You acknowledge and agree that it is your responsibility to ensure that all end users of lines under your account adhere to Flash Wireless’s Acceptable Use Policy, and that you will be responsible for any misuse. You further acknowledge and agree that Flash Wireless may, in its sole discretion, limit, suspend, terminate, or take other action against your account or any or every line under your account for any violation of the Agreement with respect to any line under your account. Flash Wireless may take such action against your account or any or every line under your account even if the violation occurred only with respect to a single line under your account. For Converting Account Holders: If you are an existing customer of Flash Wireless and you are moving your line (“Conversion”) with Flash Wireless into a Multi-Line Account held by another Flash Wireless customer (“Master Account Holder”), you acknowledge and agree that upon such Conversion, with respect to such line, (i) you will no longer be a Flash Wireless account holder and Flash Wireless shall have no obligation to you in connection with Flash Wireless Service, (ii) the Master Account Holder, not you, shall have full and exclusive account control, including with respect to the associated MDN, and (iii) the Master Account Holder, not you, will have full and exclusive access to all billing, usage, and other available account information. Notwithstanding the foregoing, so long as you use a Flash Wireless line, whether you are the account holder or not, you agree to comply with the Flash Wireless Acceptable Use Policy and any other use requirement in the Agreement and your indemnification obligations to Flash Wireless and Flash Wireless’s rights and remedies against you for any violation of Flash Wireless’s Acceptable Use Policy and other use requirements shall survive and continue even after the Conversion.
Flash Wireless service will be automatically billed each month to the card on file. Flash Wireless service with two-year contract bills in advance. Therefore, you should see your first bill within two weeks of being switched to Flash Wireless.
During the order entry process, there is a section that asks for a username and password.
As a Flash Wireless customer, your account is set up on automatic billing on a credit/debit card. If you need to update your card information please visit the Account Summary tab to update your payment information.
No. Bill cycle dates cannot be adjusted once established on the account.
Login to My Flash Wireless and select Account Settings. Select Edit in the Payment Info Field. Select the delete icon and follow the online instructions. You must have at least one active credit card on file.
Go to Flash Wireless and select Log In. Select Forgot Password and follow the online instructions.
Go to Flash Wireless and select Log In. Select Forgot User Name and follow the online instructions.
Login to Flash Wireless and select Shop Devices or Bring Your Own Device from the main menu.
Login to Flash Wireless and select Upgrade / Change Device.
Login to Flash Wireless. If you are eligible you can select Add Device Protection.
Login to Flash Wireless and select Add or Remove International Long Distance
Please contact Flash Wireless Customer Care using online chat or you may text or call 888-226-2141 FREE.
Once your payment is made, your service will be restored within minutes. However, during peak times restoral of services may take up to 1-hour
Yes, for 2 year contract services only. As with most carriers, Flash Wireless bills monthly recurring charges one month in advance. On the first invoice, customers who sign up between billing periods will be billed a pro-rated amount for the partial month used, plus the amount for the next full month.
No, Flash Wireless is completely paperless. You will receive your monthly receipt via email. You can view your bills and transaction history by logging into your account at www.flashwireless.com.
If payment is not received on the due date, your service may be suspended. If you subsequently wish to reestablish service, you may be charged a $15 reactivation fee for each line reestablished on your account.
For BYOD activation, please refer to Device Activation Instructions page by Clicking Here.
As the data networks of Flash Wireless carriers have matured, several updates have been applied that allow 4G/LTE devices to provide an optimal data experience. 3G devices, will now provide a sub-standard performance and this performance will continue to decrease in quality.
Yes. However, we encourage you to upgrade your device as soon as possible.
If you have a data plan on your Flash Wireless account, High Speed Data Boost (or Data Boost for short) enables you to automatically pay for and receive 1 GB of additional high speed data when you use all of your plan’s data.
As long as you have Data Boost enabled on your account you can receive multiple data boosts in the same billing cycle. So, if you had a 3 GB data plan and you used 3 GB + 1 GB, you would then automatically purchase and receive another 1 GB Data Boost. Thus, multiple Data Boosts can occur per billing cycle.
Unused data does not rollover from one billing cycle to another.
Yes, you can. For instance, after your first Data Boost you could disable your Data Boost. Then, later in the same billing cycle you decide you want high speed data back again, you could simply enable it again.
Data Boost is tracked at the account level, so all devices on a family plan use the shared data. If a Data Boost occurs, then all devices will have access to that shared data. The account bill payer is the only person authorized to enable or disable the Data Boost feature.
Data Boost is tracked at the individual line level for each line of a Family Plan. Thus, each line on the account will either have Data Boost enabled or have Data Boost turned off. When Data Boost is enabled on a line in the Family Plan and that line reaches its High Speed Data limit, the 1GB of Data Boost is automatically added to that line with the Account Owner being charged for the Data Boost. Multiple Data Boosts can occur if that line uses up the previous Data Boost.
Data Boost is not transferable between different accounts nor can it be purchased and put onto someone else’s account.
Data Boosts occur automatically so there’s no need purchase in advance. If you’re using high amounts of data per hour (streaming in HD or something like that) you could be assessed multiple data boosts charges simultaneously.
Grandfathered Flash Wireless smart phone customers start with 1GB of data each month. Once this data limit is exceeded, a data increment of 512 MB is automatically added to the account for $15.00 plus any applicable taxes.
Yes. Each account is setup to allow up to 5 data increments to be added each month. You can change how many increments are allowed each month by logging in to your account at www.flashwireless.com.
As soon as your account shows that you have exceeded the data limit, an increment will be added. This may take up to 24 hours.
Yes. If you use more data than one increment will cover, multiple increments will automatically be added and charged to the credit card on file. Example: If you use 2 GB of data in a single data session, the first 1 GB of data will be deducted from your monthly plan. Then, two Data Increments will automatically be added to your account and charged in a single transaction ($30.00 + any applicable taxes).
Unlimited data plans provide the ability to use your device without ever having data overage charges. As with all Flash Wireless plans, unlimited use does not mean unreasonable use. Unlimited data plans are subject to the Flash Wireless terms and conditions of service as well as the Acceptable Use Policy. After 22GB of high speed data, your data will continue with reduced speeds until the start of your next billing cycle.
Yes, you are allowed up to 10GB hotspot usage on unlimited single line and family plans. Hotspot data used will be counted towards 10GB limit. Once 10GB of data is reached, the hotspot feature will be disabled. Hotspot data may be restored, for an additional charge, through the assistance of Flash Wireless Customer care.
This feature is subject to the Acceptable usage policy surrounding all Flash Wireless services and features. Exploiting this feature for commercial purposes or a replacement for wired internet will violate the acceptable usage policy. If this occurs, Flash Wireless can terminate the feature from your account without notice.
For the full description regarding Acceptable Usage Policy.
With Flash Wireless Unlimited Data you get the full 4G speed available for streaming videos, online gaming and streaming music. This means you get a better quality of service for your full 22GB data allotment.
Not at this time. Currently Unlimited Data plans are only available for individual lines.
Yes, both new and existing customers can make the switch to Unlimited Data. You can change your plan online by logging in to your account at www.flashwireless.com and scrolling down to the “Change Plan or Add Ons” link.
You can make the switch at any time during your bill cycle. You simply start paying for Unlimited Data on the date you sign up for the plan.
To file a claim, contact the ProtectCell claim center by phone at 1-(888) 944-4442 for FREE.
You must contact Flash Wireless Customer Care to activate your new device on your existing account. For the fastest service, go to www.flashwireless.com and click the "CHAT" icon at the top of the page to chat with Customer Care representative. Alternatively, you may call 888-226-2141 FREE. Once the device is active on your account, please follow the Flash Wireless Activation Instructions.
Flash Wireless in partnership with the innovative industry leader, Fortegra, provides a simple and affordable Device Protection Program plan that incorporates comprehensive coverage for lost, stolen, and accidental damage incidents. With the Fortegra ProtectCell Program, this total protection option includes identity theft support powered by Lifelock and 50GB of sharable cloud based storage, designed to give you peace of mind. Your monthly price depends on our retail price of this phone.
If you are changing multiple lines on a single account to a family plan, or if you would like to merge multiple accounts into one account and select a family plan please make sure you meet the understand and meet the following requirements:
Protects your device and its valuable contents in the event of loss or theft. Transfer content from an old device to a new device, back up your content to the cloud, and gain access to the world’s largest network of pre-qualified Wi-Fi hotspots. The app includes valuable features:
The Flash Wireless App is available in the Google Play store and is also available in the Apple App Store. Just search Flash Wireless.
No, The cost of the Flash Wireless App is free. However, usage of certain features with in the app that utilize data, will be counted as data usage against your monthly rate plan.
There are two reasons why Flash Wi-Fi might not connect automatically to a hotspot:
1.The hotspot is not known to Flash Wi-Fi. Flash Wi-Fi knows about millions of quality hotspots and will connect automatically to them, but there can be hotspots Flash Wi-Fi does not know about yet. In those instances where you are not automatically connected, you can always manually connect to the hotspot just like you would on an ordinary Android device (i.e. a device that's not running Flash Wi-Fi).
2.Flash Wi-Fi only connects to quality hotspots. If the hotspot is low quality (i.e. poor throughput, not connected, etc.) then Flash Wi-Fi will not connect to the hotspot.
Flash Wi-Fi does not replace the native Android Wi-Fi connection manager. Rather, Flash Wi-Fi boosts the connection manager's performance by identifying which hotspots to connect to and, more importantly, how to connect to them. For example, many public hotspots are portal based this means a user with an ordinary Android device must manually connect to the hotspot SSID in the device settings and then must launch their device browser and tap on an "accept" button on the portal page before they get a working Wi-Fi connection. Flash Wi-Fi takes care of all these steps automatically.
International Roaming can only be added to your account by calling our International Travel Helpdesk at (866) 864-3822. The agent will be able to assist with adding the feature. When the feature is added you can determine, based on travel locations and anticipated usage how much you would like to prepay into your Flex Wallet. A minimum of $50 is required to add International Roaming.
Usage is at a variable cost by location and service. These services include voice, outgoing text messaging, incoming text messaging and data. You will be charged the rate for that location based on the amount of usage. While traveling internationally, it may take up to 30days for Flash Wireless to receive your usage records and charge accordingly.
Yes, charges may take up to a full 4-6 weeks to appear and deduct funds from your Flex Wallet.
Yes, you can obtain a refund following 60-days of the feature being added on to your account or 60-days from the last recorded usage in an international roaming location. Any unused portion will be credited to your account and apply towards your next monthly rate plan charge. If requested, the agent can assist with refunding the unused portion to the original payment method. The refund applies to active accounts that are in good standing.
It depends on your device. World Devices: These devices can be used in the US and in more than 200 other countries. World Device examples, not limited to:
Rates vary per destination. Also, rates vary based on the type of usage (voice, text in, text out, or data). Click HERE to view current rates by destination
Make sure you have the international roaming feature on your account as well as at least $50 in your Flex Wallet. Also, make sure you have the international roaming setting enabled on your device:
To turn on roaming:
iOS: Go to Settings, Cellular, and turn on Voice and Data roaming.
Android™:Steps will vary by device, however, some devices may automatically prompt you to allow global data once you arrive to your destination.
It could take up to 60 days for international travel charges to appear on your bill.
International roaming charges will deduct from your Flex Wallet. To add international roaming services, you must call the Flash Wireless International Travel Support line. They can review options, rates and assign a prepaid international roaming balance that will best fit your needs.
Yes, your flex wallet services are customizable. Click here to learn more about the flex wallet features.
Email, apps and other features that use data are subject to capabilities within the destination of travel. These features and functionalities may not be available while traveling internationally.
FlexWallet is a convenient feature for No Contract Customers that enables domestic voice roaming, international long distance calling, directory assistance and usage of voice, text and data beyond what is allowed in the selected service plan. Flex Wallets are credited with $10 for each line. Your FlexWallet will rollover from month-to-month for 12 months. When the balance reaches $3.00, Flash Wireless will automatically charge $10 per line to the credit card on file. FlexWallet spending limits can be set by logging into your account at www.flashwireless.com. The monthly refill amount default is $50.00.
FlexWallet balances rollover, so you get to keep your unused balance.
FlexWallet is $10 and is included in your Activation Fee.
Optional features are charged to the FlexWallet.
Overages are charged to the FlexWallet.
Refills are automatically charged to the card on file with your account when the FlexWallet balance reaches $3 (low-balance threshold).
There is a $3.00 low-balance refill to prevent your services from being interrupted.
Refills are automatically charged to the credit card on file with your account when the FlexWallet balance reaches $3.00. You will automatically be charged $10.00 per line. Monthly spending limits can be modified by logging into your online account management page. The monthly refill amount default is $50.00. If the Flex Wallet for any one line on an account reaches the monthly limit, all services on that account will be suspended and all subsequent outgoing calls will be directed to Flash Wireless Customer Care.
FlexWallet cannot be cancelled.
Yes. If you use your FlexWallet account balance below $3.00, your account will be charged $10.00 for each line. If the replenishment charges are declined your service will be suspended/hotlined. You will have to pay your account balance for each line before your service is restored.
You can find out if service is available in your area by checking our coverage maps.
No, your device can only be activated and operate on one network.
Select your desired Flash Wireless network and utilize the coverage check option att he top of the page. Here, you can enter your zip code or view the full coverage map.
At this time, Flash Wireless is for use in the U.S. only.
International calling and roaming information can be viewed here.
When you’re in the U.S. you can call to Canada or Mexico without incurring any connection charges, per minute charges, or any additional taxes and fees.
No, you can only make calls from the U.S. to Mexico or Canada with this feature.
This feature is subject to the acceptable usage policy surrounding all Flash Wireless services and features. Exploiting this feature for commercial purposes is prohibited and if calling to Canada or Mexico becomes excessive Flash Wireless can terminate the feature from your account without notice.
Flash Wireless reserves the right to compare the average usage of customers with this feature. Customers usage far greater than the average usage may be reviewed more thoroughly and be found in violation of the Acceptable Usage Policy.
International LD to Mexico and Canada is a benefit of selected plans. It is not a feature that can be added to existing plans. There is no additional cost associated with this benefit and it cannot be removed from the selected plans.
Flash Wireless customers signing up for a feature or a plan will be able to maintain that feature or plan until:
Please follow these dialing instructions:
Please follow these dialing instructions:
Yes, Flash Wireless offers a Mobile Hotspot product on compatible devices. Please note, use of the hot spot will use plan data including your high-speed data allocated in your high-speed data limit.
Yes, During the order process it will give the option for service transfer, simply choose transfer service to this device and fill in the requested information. Information neeeded to complete the number transfer includes: wireless phone number, current carrier name, current carrier account number (found on current carrier bill), PIN (if applicable; will be a 4-10 digit number) and your name as it is displayed on your current wireless phone bill. Flash Wireless will transfer your wireless number once you confirm your transfer information by logging into www.flashwireless.com. We suggest that you receive your device before transferring your number.
Yes, During the order process it will give the option for service transfer, simply choose transfer service to this device and fill in the requested information. Information needed to complete the number transfer includes: Landline phone number, current service provider name, current service provider account number (found on bill), PIN (if applicable; will be a 4-10 digit number) and your name as it is displayed on your current phone bill. Flash Wireless will transfer your wireless number once you confirm your transfer information by logging into www.flashwireless.com. We suggest that you receive your device before transferring your number.
Yes. To transfer your service to another Flash Wireless network, simply place a new order online at www.flashwireless.com and choose to transfer your Flash Wireless number during the ordering process.
Yes. If you want to transfer your Flash Wireless No Contract account to a postpaid (contract) account, please contact Flash Wireless Customer Care at 888-226-2141.
Yes, during the order process, you will have the ability to indicate you would like to transfer your phone number to Flash Wireless. Information needed to complete a transfer request includes: Your wireless phone number, current carrier name, current carrier account number (found on current carrier bill), PIN (if applicable; will be a 4-10 digit number) and your name as it is displayed on your current wireless phone bill. Flash Wireless will transfer your wireless number and request a final confirmation from you that you are ready to complete the transfer. It is suggested that you receive your device before transferring your number.
Yes, to transfer your service from one Flash Wireless product to another. Simply place a new order for the service you would like. During the order process, you will have the ability to indicate you would like to transfer your phone number. Complete the information and the transfer request will be made. Flash Wireless will transfer your wireless number and request a final confirmation from you that you are ready to complete the transfer. It is suggested that you receive your device before transferring your number.
Wait at least 4 business hours for the transfer of your number to complete. Once complete, you will be notified by email. Please note: A number transfer submitted after 5 pm EST may not complete until the next business day, and a number transfer submitted on Friday after 5 pm EST may not complete until Monday morning. Transferring a landline number may take up to 10 business days.
No. We schedule the port /transfer to occur the day after your phone is scheduled to be delivered. This gives you time to fully charge your new phone.
Absolutely, as long as you are porting a local number (i.e. not trying to move a Boston area code to a billing address in Miami) it's a snap. If you're not sure, just give us a call.
Absolutely, In fact, it's widely reported that as much as 20% of the U.S. has gone totally wireless and either ported their landline to their mobile phone or turned it off entirely. This transfer carries the same restriction as wireless, though - it has to be a number that is "local" to your geographic area.
No. Your current number must be active in order for it to be transferred to your new phone. Once the port/transfer is complete your current carrier will automatically cancel your service though it's always a good idea to call them just to make sure your account is closed.
The account holder's name, account number, the account password, service address and phone number(s) to be ported.
Yes. However, changing carriers will not release you of any obligations you have with your old carrier.
After you receive your new device, call customer care at 1-888-226-2141 FREE to complete your port.
We will send you an email notification upon the success of your port-in request containing everything you need to activate your new device with your transferred number.
Go to www.flashwireless.com and click forgot password. Enter your username, email address or account number.
Visit the Account Summary tab. There you will find the usage information for your account. You can see unbilled and/or billed usage for minutes, text and data.
Account information can be updated under the Account Summary tab. You can click 'edit' under the Account Information section to update your billing address and email address.
Visit the Plans and Features tab to adjust your FlexWallet.
Visit the Plans and Features tab to adjust your Data Increment.
Under the Account Summary tab you can edit your payment information.
Flash Wireless accounts are set up on automatic billing and all invoices are sent in the form of an email to the email address provided during sign up.
When changing your plan, you have to option of making the change effective today or at the beginning of the next bill cycle.
You can contact Flash Wireless Customer Service to add a line by calling 888-226-2141, Monday through Saturday from 7 a.m. to 1 a.m. (EST).
Payment history is located under the Billing Tab.
Visit the Service Transfer Link and enter the necessary information required to port your existing phone number to your Flash Wireless device. How do I port my phone number? Visit the Service Transfer Link and enter the necessary information required to port your existing phone number to your Flash Wireless device.
Yes, bank debit cards and prepaid debit cards are acceptable forms of payment for service, equipment and accessories.
If you are purchasing No Contract service, you will be charged for your activation fee and monthly service and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchases, device protection (if purchased), first month’s service, activation fee and any applicable taxes or shipping fees from Flash Wireless. If you are purchasing a 2 year contract service, you will be charged for the subsidized price for the device, activation fee and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchase, activation fee and applicable taxes and shipping fees from Flash Wireless. Your monthly charges, add-on services and applicable taxes and fees will appear on your first monthly statement. If you are purchasing Small Business service, you will be charged for your device, activation fee, monthly service and applicable taxes when you place your initial order. You will see a single credit or debit card charge for your equipment purchase, activation fee and applicable taxes and shipping fees from Flash Wireless. Your first monthly statement will include your new monthly charges, add-on services and applicable taxes and fees.
Yes, a 2 year contract plans require a credit check.
Every shipping box contains a return label, packing slip and welcome letter in addition to your purchased items. Every device kit contains a phone, battery, USB charging cable, wall outlet charger and reference guide. Depending on the phone model, additional components such as an SD card may be included.
All Flash Wireless customers receive a brand new phone, unless it is specifically designated as a Certified Pre-Owned device. Each phone is opened before shipment for programming and quality assurance only. This is the same policy followed by carrier stores, where new phones are opened, programmed and checked for quality assurance prior to the customer being handed the phone.
Once the phone is activated, the phone will be shipped via UPS to the customer. Orders received by 2 p.m. (EST) will be shipped the same day; however, delivery depends on the shipping method selected by the customer. Shipments to a PO Box will be sent via USPS and may add an additional day to the delivery time.
You will receive updates as to the status of your order via the email address you provided in the checkout process. You can also visit the Flash Wireless website and click the Order Status link anytime to track your order.
Upon completion of your order, you will receive an order confirmation page with an order number, as well as an order confirmation email containing the same information. If you don't see a confirmation page with an order number, your order was not completed and accepted.
In order to expedite your order, shipping and billing addresses should be the same. If the addresses are different, your order may be delayed.
Yes, you can purchase a device without a new service plan through your customer portal by clicking Upgrade Device under the “My Flash Wireless” tab. Flash Wireless devices can only be used with Flash Wireless service.
No, signatures are not required.
Your device charges will be automatically refunded less shipping costs. Please contact Flash Wireless Customer Care at 888-226-2141, Monday through Saturday 8 a.m. - 12 a.m. and Sunday, 9 a.m. - 9 p.m. (EST), to reorder or activate your own device.
As part of your application for service, Flash Wireless requires a valid credit card, bank debit card or prepaid debit card for your monthly service charge, activation fees, and applicable sales taxes. Your card will also be billed for any equipment or accessory purchases.
Yes, residential customers may only order up to Six (6) lines per account. However, you can have 5 accounts per address.
MMS is a form of messaging that will allow you to send and receive photos and short videos. With MMS Picture and Video Messaging you can share your best moments with friends and family. You can send/receive photos, short videos or audio just like you would text messages.
Yes. MMS packages must be purchased in conjunction with a data package. The data used for transferring the multimedia files will be deducted from your data add-on package on a per kilobyte basis.
Flash Wireless: MMS is included with all Flash Wireless data plans. Flash Wireless (s): MMS is included with all Flash Wireless (s) data plans.
No, you will not be charged an Early Termination Fee for changing your plan as long as you remain on the same contract.
No. you are able to select any plan package. Check out the current plan selections for each network to determine the plan that’s right for you.
Yes. Small Business accounts are available by going to www.flashwireless.com and selecting Business Services from the menu options.
Currenlty Flash Wireless offerdd the mobile hotspot on select networks and plans. For detail information, please visit the rate plans page for each network.
For most plans, no. If you select a consumer 2-year contract plan or a small businesss contract plan, these do require a credit check.
Yes, Flash Wireless (s) offers a 2 year contract service option which requires a credit check.
Payments and Adjustments, Account Charges and Credits, Monthly Service Charges, and Usage Charges - These sections include payments made, charges for products, services, and usage, and credits applied. Other Fees, and Taxes and Surcharges - These sections include a Federal Universal Service Charge and, if applicable, a State and/or other local Universal Service Charge and other government or carrier charges that Flash Wireless passes through to you (“USF and Similar Charges”) to recover charges imposed on us by the government or other carriers to support universal service or fulfill other obligations. The Federal Communications Commission’s quarterly USF contribution factor is used to calculate the Federal Universal Service Charge, which is imposed on charges for interstate and international telecommunications. These USF and Similar Charges are Flash Wireless charges, not taxes. The USF and Similar Charges are subject to change from time to time. The “Other Fees” section includes the Flash Wireless Regulatory and Administrative Charges to help defray various government charges we pay, including license fees and other government imposed fees, and expenses we incur in connection with regulatory compliance and payment of any related charges. Please note that the Flash Wireless Administrative and Regulatory Charges are Flash Wireless charges, not taxes. These charges, and what’s included in them, are subject to change from time to time. These charges will be assessed on a per line basis. The “Taxes and Surcharges” section includes sales, excise and other taxes that we are required by law to bill customers. These taxes may change from time to time without notice. Late Fee Information - A late payment applies for unpaid balances. The charge is 1.5% per month, or as otherwise permitted by law.
Please call Flash Wireless Customer Care at 888-226-2141 to cancel your service. Keep in mind that you'll lose any unused minutes, messages and cash balance when you cancel your service. If you think another Flash Wireless plan might be a better fit for you, it's easy to make the switch.
The early termination fee is $350 for Smartphones and $175 for basic phones. Early termination fee is reduced by $10 for each full month of service for smartphones and $5 for each full of service for basic phones. Please refer to the terms and conditions for details.
Roaming occurs when you are leveraging a third-party’s network to make and receive calls, send and receive text messages and/or use data. Most devices will display a roaming indicator when you are roaming. Roaming and extended network indicators vary by device, check your device user guide to determine how it displays when you are roaming or connected to the extended network.
Flash Wireless: All Flash Wireless plans include free domestic voice roaming. Restrictions apply, for details please see the acceptable usage policy in Terms and Conditions. Flash Wireless (s): All Flash Wireless plans include free domestic voice roaming. Restrictions apply, for details please see the acceptable usage policy in Terms and Conditions.
Yes. Log in to your online account management. Click on the ‘Plans and Features’ tab, then click ‘Change’. Choose your new plan and click ‘Next’. You will then choose the effective date. Review your summary to ensure accuracy and click ‘Place Order’. A confirmation page will then appear.
No. Free domestic voice roaming does not mean unlimited roaming. Restrictions apply, for details please see the acceptable usage policy in Terms and Conditions.
I have the Unlimited Plan and want to take advantage of the free domestic voice roaming. The Unlimited Plan includes domestic voice roaming; therefore, you do not need to take any action.
Domestic voice roaming charges are $0.20 per minute.
No. Our current policy is to provide service in zip codes that currently have 50% or more coverage.
For service on Flash Wireless, you must use a Flash Wireless SIM card. If you do not have a Flash Wireless SIM card and you would like to bring your own device, you will be provided the option to receive one for free when you validate your device with the Device Approval Wizard. The Flash Wireless SIM cards are triple punched. One card has all three sizes; simply select a size and detach from the card. For a listing of SIM card sizes, please see the SIM card Size Guide.
For Flash Yellow there are several different SIM cards used by the network. Each phone model that is compatible with Flash Yellow requires being paired with a designated SIM card. To ensure that your SIM card is the correct one for your device please locate your device in our SIM card compatibility matrix.
Small business plans and services are currently only available on Flash Wireless Green. You may find additional information by visiting our small business page here.
Flash Wireless business solutions are available for all Customers with a valid business name and/or Tax ID. In corporation situations, a valid tax ID will be used to establish an account and if applicable, permorm and credit check (2-year contract slection only)
No. When placing your order, you may select a contract or no contract option. No contract small business accounts will be required to pay retail price for devices.
The activation fee is $35.00 per line.
Once all GB of data are used, Flash Wireless will automatically charge $14 to your credit card for a new 1 GB data allowance to be shared by the lines on your account.
Yes, there will be an applicable activation fee of up to $27 per line activated for Individual Plans and $40 per account for Family Plans.
For a description of all taxes and fees associated with your service plan please visit our Taxes and Fees Information Page.
Utilize the Flash Wireless app located in the Google Play Store or Apple App Store to easily transfer your content including contacts.
If your contacts are currently contained within a vCard or CSV file, follow these steps:
To access your voice mail from your phone, please dial *86 and press the call or send button. The system will guide you through the voicemail setup which includes selecting a password, recording your voice signature and a personal greeting.
Please be aware of wireless scams that could affect your service. You may receive a call from an area code that you do not recognize. If you don’t pick up the phone, you will receive a voice mail message or text message asking you to call back a certain number immediately. Doing so may auto charge a per-minute rate to your account which Flash Wireless is not responsible for. To protect yourself, do not return a call to an area code you don’t know. You can always check the location of unfamiliar area codes by going to the NANPA (North American Numbering Plan Administration) website or by conducting a simple Google search of the suspect area code and viewing the top result.
We have teamed up with selected 3rd party vendors to offer you a wider selection of devices for use on Flash Wireless.
When shopping for a device or clicking the Marketplace advertisements through the Flash Wireless site, you will be directed to the Marketplace.
At launch, it will be one. We hope to expand the program, broadening the selection at highly competitive process in the near future.
After you receive your device, you will go to flashwireless.com and select Shop Devices, and then select Bring Your Own Device. You will enter the serial number and the SIM card (ICC) number (if applicable). If you purchased the device as a replacement device for your current Flash Wireless service, simply log into your account and switch your device.
No, unless an insurance plan is offered at the time of purchase from the 3rd party, you would not be eligible for insurance coverage.
Warranty, exchange and return policies are subject to posted policies of the 3rd party vendor. Please check their policies prior to purchasing.
Following the order of a device through Marketplace, you will receive information about your order as well as contact information from the vendor your device is being shipped. On this communication will include contact information.
Offered exclusively on Flash Yellow the Pro50 Plus promotion provides 50GB of high-speed data usage per billing cycle. For customers using more than 50GB the connection reduces to 2G speeds until the next billing cycle unless you enable Data Boost.
Pro50 Plus is also available as a family plan. Each line receives 50GB of high-speed data per billing cycle. For customers using more than 50GB the connection reduces to 2G speeds until the next billing cycle unless you enable Data Boost.
Hotspot data usage is available up to 50GB per billing cycle. Any data used for Hotspot counts towards the total 50GB for the Pro50 Plus plan. Thus if you are on the “go” streaming videos a lot and use 20GB via your phone then your total Hotspot availability is 50GB – 20GB = 30GB during that billing cycle. After 50GB of usage in a given billing cycle your Hotspot will be turned off for the rest of the billing cycle.
The Pro50 Plus Plan is a limited time offer. On the promotion end date, all existing Pro50 Plus plan customers will be “grandfathered” and allowed to keep their Pro50 Plus Plan.
You are “Grandfathered in” to the Sprint Pro50 Plus plan. If you go online, you can change to another plan, change your device or change any Add-On without losing your grandfathered status.
We are offering this great deal to attract new lines of service to Flash Yellow. So, customers with existing Individual Plans, Family Plans, or grandfathered plans are not allowed to switch to Pro50 Plus. If you try, your order will fail. If you have a multi-line account you can “add” a Pro50 Plus individual line to your account (you just can’t transfer an existing Flash Yellow number to that new line).
This plan is subject to the Acceptable usage policy surrounding all Flash Wireless services and features. Exploiting this feature for commercial purposes or a replacement for wired internet will violate the acceptable usage policy. If this occurs, Flash Wireless can terminate the feature from your account without notice. For the full description regarding Acceptable Usage Policy please go [Acceptable Use Policy].
Offered exclusively on Flash Yellow the Pro50 provided 50GB of high speed data usage per billing cycle. For customers using more than 50GB the connection speed was reduced until the next billing cycle.
The Pro50 Plan was a limited time off and is no longer available. The Flash Yellow Unlimited Data Plan is now the plan with the highest amount of data.
Flash Wireless customers signed up for a feature or a plan will be able to maintain that feature or plan until: 1) The plan or feature is available within our plan selections, 2) If the plan is no longer offered any existing customer becomes “grandfathered in” and can keep the feature or plan until the customer either decides to change the plan or feature or change devices.
You are “Grandfathered in” to the Sprint Pro50 plan. If you go online and you change to another plan, change your device or change any feature then you will be asked to pick a new plan available online. If you want to change your device or a feature and keep the Pro50 plan, please log in and chat with an agent and we’ll gladly keep you Grandfathered in to the Sprint Pro50 plan.
This plan is subject to the Acceptable usage policy surrounding all Flash Wireless services and features. Exploiting this feature for commercial purposes or a replacement for wired internet will violate the acceptable usage policy. If this occurs, Flash Wireless can terminate the feature from your account without notice.
For the full description regarding Acceptable Usage Policy please go [Acceptable Use Policy].
Wi-Fi Calling is a service for Android and iOS smartphones providing the ability to make and receive phone calls over a Wi-Fi connection. It's simple to use with no separate application or log-in required. International rates still apply for international numbers.
Android phones: Both SMS (text) and MMS (pictures and group texts) messaging is supported in Wi-Fi Calling mode.
iOS phones: SMS (text) is supported in Wi-Fi Calling mode. MMS (pictures and group texts) requires cellular coverage. Apple's iMessage to other iOS devices is supported over Wi-Fi.
The Registered Location Information can be updated on your device.
You must provide your own private or public Wi-Fi connection. It is recommended to use a Wi-Fi Router that supports either the 802.11n or 802.11ac standards. These routers provide better data throughput than older 802.11 b or g routers. Minimum download speed of 1Mbps is required to support Wi-Fi Calling.
To stop using Wi-Fi Calling, simply turn the service to Off.
Android: Wi-Fi Calling provides different indicators to show that it is operational. The phone's notification bar will show the Wi-Fi Calling icon when connected and the service is ready to use. Validate the information is correctly entered and that items such as City, State, and Zip are correct for the location.
Current Android Phones (launching in 2016): Yes, Wi-Fi Calling is available in Airplane Mode.
iOS Phones: Yes, Wi-Fi Calling is available in Airplane Mode.
Yes. A 9-1-1 call may first attempt to route over a wireless carrier network. If a 9-1-1 call doesn't route over a wireless carrier network within approximately 20 seconds, a 9-1-1 call may then attempt to route over Wi-Fi Calling. Always be prepared to provide your precise location information to emergency service personnel and to contact emergency services by alternate means.
Other Non-Cellular Devices: Sprint's Wi-Fi Calling service can also be used with certain other non-cellular or Companion devices. Not all devices connect to a cellular network and therefore cannot attempt a 9-1-1 call over a cellular network. On such devices, a 9-1-1 call may attempt to route over Wi-Fi Calling.
International locations: While emergency calling is not supported over Wi-Fi Calling outside of the domestic United States. However, your wireless device may be able to connect to local emergency responders abroad over a local wireless carrier network using GSM or CDMA by dialing the appropriate abbreviated dialing code in that area, such as 1-1-2. If you attempt such a call, Wi-Fi Calling will be disabled while your wireless device attempts to connect to a local wireless carrier network to route your emergency call.
Select devices will be updated in 2017 to allow an active call to transfer from Wi-Fi to Sprint’s LTE network, if you move outside your current Wi-Fi coverage.
A couple of reasons may be:
When in Wi-Fi Calling mode and the "Sprint Wi-Fi" appears, the call will first be attempted over Wi-Fi. If the phone determines the current conditions of the Wi-Fi network do not adequately support the call then it will be placed over the cellular network.
For Android phones launched in 2016 and all iOS devices there are no restrictions.
Wi-Fi Calling supports calling from 200+ countries / territories. Wi-Fi Calling is not supported in select countries including: Australia, China, Cuba, North Korea, India, Iran, Singapore, Sudan and Syria. Sprint Subscribers are not authorized to use the service in countries where Wi-Fi Calling is prohibited by law. The use of Virtual Private Networks (VPN) to avoid international calling restrictions is a breach of terms and conditions and is not supported.
Please ensure the latest software is installed on the phone to support using Wi-Fi Calling from an international location.